SHIPPING & RETURNS POLICY
Thank you for shopping with Suavo London. We are an independent fashion house, and every garment is made with care and intention. Please read this policy carefully before placing your order. By purchasing, you agree to these terms.
PROCESSING & DISPATCH
Orders are dispatched within 48 hours, Monday to Friday, excluding UK public holidays. Once dispatched, orders are delivered within 3–5 working days. Delivery times may be longer during sale and holiday periods.
When your order ships, you'll receive a confirmation email with tracking.
DELIVERY
Please check your shipping address carefully before ordering, including your door or apartment number. Suavo London is not responsible for parcels:
- Delivered to an incorrect or incomplete address provided by the customer
- Left in a safe place requested by the customer or authorised by the carrier
- Stolen after being marked as delivered
Shipping Protection: If Shipping Protection is not added at checkout, we cannot offer a refund or replacement for parcels that are lost, stolen or damaged in transit. Customers with Shipping Protection should contact us and we will work with the carrier to resolve the issue.
RETURNS: ALL SALES ARE FINAL
We do not offer refunds. All purchases are final unless an error has been made on our part.
Full-priced items may be exchanged or returned for store credit only, subject to the following conditions:
- The return must be started and shipped within 14 days of receiving your order.
- Items must be unworn, unwashed, and in their original condition and packaging with all tags attached.
- The customer pays for the return label. This cost is deducted from your store credit or paid when you complete your exchange.
- Restocking fees are charged for returns
- Exchanges depend on stock availability and are not guaranteed. Store credit is guaranteed for eligible returns.
- Returns must be sent with tracking. We are not responsible for return parcels lost in transit.
Sale and discounted items are final sale and cannot be exchanged or returned for store credit.
Sizing: Please check our size guide before ordering. We do not offer refunds for incorrect size selection. Eligible full-priced items may be exchanged for a different size under the conditions above.
HOW TO START AN EXCHANGE OR STORE CREDIT
- Visit our returns portal: https://www.suavoworld.com/apps/redo/returns-portal/login
- Enter the email address and order number you used for your order.
- Choose whether you'd like an exchange or store credit, then complete payment for the return label.
- Print the label you receive by email and attach it securely to the outside of the parcel, covering the original label.
- Pack your items securely in the original box and drop it at your nearest ParcelShop: https://www.royalmail.com/locations/royal-mail-shop https://www.evri.com/parcelshops
Once your return reaches us and passes inspection, your exchange or store credit will be processed. This can take up to 14 working days, and longer during busy periods. You'll receive email updates throughout. Items not registered through the returns portal will not be processed. We reserve the right to refuse any return that does not meet these conditions.
INCORRECT OR FAULTY ITEMS
If you receive the wrong item, or an item that is faulty or damaged because of an error on our part, contact us within 7 days of delivery. Include your order number and photos of the item and packaging. Once confirmed, we will offer a replacement or a suitable resolution at no cost to you.
RETURNS ADDRESS
Suavo London
Caxton Point Business Centre, Caxton Way
Stevenage, Hertfordshire SG1 2XU
United Kingdom
Please only send returns registered through our returns portal.
CONTACT
Email support@suavolondon.com for any enquiries. Please allow up to 5 business days for a response.
This policy does not affect your statutory rights.