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Privacy Policy for Suavo World

Suavo World ("we", "us", or "our") operates www.suavoworld.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our Site.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely by third-party payment providers)

  • Order history

  • Messages sent via contact forms or email

b. Automatically Collected Information

When you browse our Site, we automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and interactions

  • Referring website

  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Take payments and prevent fraud

  • Provide customer support

  • Communicate regarding orders, promotions, and updates

  • Improve website performance and user experience

  • Comply with legal and tax obligations

  • Run marketing and advertising campaigns (where consent is given)

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Contractual necessity – to fulfil your orders

  • Legal obligations – tax and accounting compliance

  • Legitimate interests – improving our services and preventing fraud

  • Consent – for marketing communications and cookies

4. Shopify & Third-Party Services

Our store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products and services. Your data is stored through Shopify’s secure data storage, databases, and application.

Payment information is processed securely by Shopify Payments, Stripe, PayPal, or Klarna (where available). We do not store full payment card details.

We may share your data with:

  • Payment processors

  • Shipping and logistics providers

  • Website analytics services (e.g., Google Analytics)

  • Email marketing platforms

All third parties are required to protect your personal information.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyse traffic and usage

  • Improve marketing performance

  • Remember user preferences

You can manage or disable cookies through your browser settings and via our cookie banner.

6. International Data Transfers

Some of our service providers are located outside the UK. When we transfer data internationally, we ensure appropriate safeguards such as:

  • UK adequacy regulations

  • Standard Contractual Clauses (SCCs)

  • Secure data processing agreements

7. Data Retention

We keep your personal data only as long as necessary to:

  • Fulfil orders

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

After this period, your data is securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact:
[Insert Support Email]

9. Marketing Communications

You may receive marketing emails if you:

  • Opt in at checkout

  • Subscribe through our website

You can unsubscribe at any time using the link in our emails or by contacting us directly.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data. However, no online transmission is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Children’s Privacy

Suavo World does not knowingly collect personal data from anyone under the age of 13. If we become aware that such data has been collected, it will be deleted immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect legal, technical, or business changes. Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have any questions about this Privacy Policy or your data rights, you may contact us at:

Suavo World
Website: www.suavoworld.com
Email: support@suavoworld.com
Registered in: United Kingdom